Webex by Cisco is a web based video conference system that integrates with Canvas, WMU-Cooley's Learning Management System

FALL 2020 - Summer 2021: ALL CLASSES ARE ONLINE!

Finding the Cisco WebEx link and Class Recordings in Canvas

  • Access your Online Classroom through Canvas. You will find the Cisco Webex link in the Canvas Course Menu for each course.

  • Joining a Cisco Webex class works best using the Chrome Browser. Firefox is a good second option.

  • After clicking Cisco Webex in the Canvas Course Menu, you will see the Recordings tab as one of the options. It can take several hours for a recording to show up after a class ends.

Using your Personal Webex account:

(note : you must be logged in to your Cooley Email account for these links to work)

As always, contact the Student Tech Helpdesk if you need help!

Open a Mojo Helpdesk Ticket Email: studenttechhelp@cooley.edu Phone: (517) 371-5140 x3300

1. Confirm your System Compatibility

Use the following link to connect to a Webex Test session:

Follow the prompts to install the Extension needed in Chrome and to install the Webex App.

Depending on your connection it may take a few minutes to complete this test and successfully connect.

Once connected you should see a screen that says either: “The Host has not yet joined” OR “Congratulations! Your system is now set up properly”. This shows that you are properly connected.

You may then exit the test session.

Internet Bandwidth Requirements: Link to Webex Support Site

2. If #1 above does not work for you, use these instructions

If you have never joined a Webex session before, you will need to install the extension in Google Chrome.

The Webex add-on/extension must be installed before you can attend your class.

Once you download the Google Chrome extension, it will not need to be downloaded again for future sessions as long as you are using the same computer.

Google Chrome is required.

Webex Technical Support

If you experience any problems installing the required plug-in, or while using Webex, please call Webex technical support.

Within the United States and Canada call: 866-569-3239