Frequently Asked Questions

Q: What are the hardware and software support requirements necessary to participate in the LLM Online Program?

A: The LLM online program uses Blackboard Collaborate (BbC) for online classrooms. The requirements for using BbC are found here. When you signed up for your LL.M course, you went through a process of certifying that your computer met the requirements for BbC use. Should you change computer equipment at any point during the term, you should repeat the online certification process at the top of this page.

Q: I’m having issues with audio and/or video performance when participating in an LL.M. online course. What should I do?

A: You should run the audio setup wizard before joining each class. This optimizes your audio equipment configuration for participating on-line.

Please be aware that any applications / services that run on your computer can impact your performance when using Blackboard Collaborate. iTunes, Facebook, Spotify, and Pandora are each examples of applications that can dramatically impact your Internet performance, even if they are running in the background. It is strongly suggested that you stop any running programs when participating in an online course.

Internet bandwidth can also impact your on-line class in that audio and video streams are sensitive to communication delays. If you are aren’t aware of your Internet connection speed, you may want to run an Internet connection speed test, such as the one available here.

The activities of others who are sharing your Internet bandwidth can impact your performance when using Blackboard Collaborate. Is your roommate / child / partner streaming movies or listening to Pandora? Be aware of any additional activity on your network, and reduce other uses when possible.

Q: I’d like to confirm that my computer meets the requirements, and I’d like to practice as well.

A: You should have received a Blackboard Collaborate Certification link when your course was setup at the start of the term. The certification process walks you through questions related to your computer setup and provides on-line tools for testing the computer equipment as well as the Internet connection you are using to connect to your online classroom.If you have changed your computer equipment since the start of the course and want to re-run the equipment test link, it is available here.

Q: I’m still having problems. What do I do?

A: Please review this FAQ section periodically. We will add answers to common questions as they are submitted. If your question or problem isn’t listed as an FAQ, please submit an on-line support request within the Help and Support section..